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Southwest Airlines LUVs PrimeFlight Wheelchair Attendants

Paula Sosa, customer service supervisor for Southwest Airlines, wrote the following letter to commend three PrimeFlight wheelchair attendants for the exemplary service they provide.

David is extraordinary. He is always assisting wherever he can. In fact he assisted a passenger a few nights ago. This gentleman left his ring in the men's restroom in the gate area. Because security checkpoint was already closed, we could not get the passenger to the gate area to retrieve. David stepped and said he would help out. He went across to the gates and returned minutes with the passenger's ring. He is always assisting the employees in the Baggage Service Office as well. We LUV him.

Lou's praise is long due. I apologize for taking so long to let you know about Lou. One night we had a drop in flight with a medical. The passenger was not going to be able to travel to LAX that same night. In order to get this passenger to her final destination the next morning, I had to set up a hotel room, notify her family, and make her travel arrangements for the next morning as I would not be here. So that I could do all this, Lou took it upon herself to sit with the older woman who was shaken up. Lou sat and talked with her until I could get the shuttle from the hotel to pick her up. This was tremendous help to me so that I would not have to worry about the passenger. I know too that the passenger appreciated someone near in case she became ill again. Thank you Lou.

Then there is the charismatic Joel. Joel is always pleasant and helpful. We can always count on Joel to assist in any way possible or to get us the assistance we need. He is an asset to your organization.

You have an extraordinary crew right now.

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