PrimeFlight Aviation Services

Luis Lastra Joins PrimeFlight as General Manager at SJU

PrimeFlight is pleased to announce Luis Lastra as the new General Manager at Luis Munoz Marin International Airport (SJU) in San Juan, Puerto Rico.

Luis is a 25-year veteran of American Airlines, recently retiring as the International Director of the San Juan hub, U.S. Virgin Islands and British Virgin Islands for American Eagle.

Beyond his vast experience in airport operations, Luis holds a Bachelor of Science Degree in Finance. He is bilingual in Spanish and English. Having spent the majority of his career in San Juan, Luis is well connected at SJU.

Luis is a proud father of an 11-year-old daughter, Amanda. Both reside in San Juan, Puerto Rico. We are excited to have him join the PrimeFlight team.

Southwest Airlines LUVs PrimeFlight Wheelchair Attendants

Paula Sosa, customer service supervisor for Southwest Airlines, wrote the following letter to commend three PrimeFlight wheelchair attendants for the exemplary service they provide.

David is extraordinary. He is always assisting wherever he can. In fact he assisted a passenger a few nights ago. This gentleman left his ring in the men's restroom in the gate area. Because security checkpoint was already closed, we could not get the passenger to the gate area to retrieve. David stepped and said he would help out. He went across to the gates and returned minutes with the passenger's ring. He is always assisting the employees in the Baggage Service Office as well. We LUV him.

Lou's praise is long due. I apologize for taking so long to let you know about Lou. One night we had a drop in flight with a medical. The passenger was not going to be able to travel to LAX that same night. In order to get this passenger to her final destination the next morning, I had to set up a hotel room, notify her family, and make her travel arrangements for the next morning as I would not be here. So that I could do all this, Lou took it upon herself to sit with the older woman who was shaken up. Lou sat and talked with her until I could get the shuttle from the hotel to pick her up. This was tremendous help to me so that I would not have to worry about the passenger. I know too that the passenger appreciated someone near in case she became ill again. Thank you Lou.

Then there is the charismatic Joel. Joel is always pleasant and helpful. We can always count on Joel to assist in any way possible or to get us the assistance we need. He is an asset to your organization.

You have an extraordinary crew right now.

PrimeFlight Employees Recognized in JAX for Customer Service

The following video, produced by the Jacksonville International Airport, features several PrimeFlight employees who are "Going Beyond, Daily" to serve the needs of the traveling public:

PrimeFlight Employee Receives MSP Service Professional Award

PrimeFlight congratulates our employee, Berehanu Beyene, on receiving the Service Professional Award from Minneapolis-Saint Paul International Airport (MSP). The MSP Customer Service Action Council (CSAC) proudly recognizes Brehanu for his outstanding commitment to customer service at MSP.

PrimeFlight Employee Gets Five Stars For Exceptional Service at Philly International

PHILADELPHIA — Acknowledging the importance of providing outstanding service to customers, Philadelphia International Airport (PHL) and the Philadelphia Convention & Visitors Bureau on September 18th presented Five Star Awards to five employees who each took extraordinary steps to help others in a variety of situations at the Airport.

The workers received the well-deserved recognition in a ceremony in the Airport's International Arrivals Hall. This was the sixth consecutive year the Five Star Awards were presented to employees for their exceptional customer service efforts.

"These employees are each being recognized for demonstrating extraordinary people-centered behavior whether it was in responding compassionately to a person in distress or in carrying out their daily job duties," said Airport CEO Mark Gale. "They are an inspiration to their colleagues in the positive examples they set for excellence in serving our customers."

"Customer service is important in any business, but it takes on even greater significance at a major airport where the daily interaction with a very large clientele presents a variety of challenges as well as opportunities to make a positive impression on the Airport and the City," noted Gale. "The Five Star Awards emphasize the importance of being attentive to our customers' experiences. These employees are the perfect examples of what it means to be aware of what a customer needs and doing something to help them."

Youssouf Berthe, Wheelchair Agent for PrimeFlight was a recipient of the 2012 Five Star Awards for outstanding customer service.

Youssouf Berthe, Wheelchair Agent

As a Prime Flight Aviation Services employee, Youssouf assists passengers with wheelchair service in Terminal A-East. Since Youssouf joined the Prime Flight team in September 2008, the company has received numerous calls and letters commending Youssouf for excellence in his service to passengers and superior work ethic. Youssouf has received accolades from travelers for his care and skill in assisting those with disabilities, for going above and beyond the realm of good customer service, and empathy and compassion in assisting passengers in distress. Youssouf has handled many challenging situations with professionalism, excellence and grace. He has investigated, PHL purchased, carried, called, pulled, ran, forwarded, and even held hands with passengers unable to contain their excitement or sadness who needed some human touch.

Prime Flight believes that Youssouf's "service with pride" attitude makes the airport a better place and leaves travelers and visitors with a positive impression of the airport and the city.