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NEWS AND UPDATES

Keep up with all the latest news from PrimeFlight Aviation Services.

PrimeFlight Employees Recognized in JAX for Customer Service

The following video, produced by the Jacksonville International Airport, features several PrimeFlight employees who are "Going Beyond, Daily" to serve the needs of the traveling public:

PrimeFlight Employee Receives MSP Service Professional Award

PrimeFlight congratulates our employee, Berehanu Beyene, on receiving the Service Professional Award from Minneapolis-Saint Paul International Airport (MSP). The MSP Customer Service Action Council (CSAC) proudly recognizes Brehanu for his outstanding commitment to customer service at MSP.

PrimeFlight Employee Gets Five Stars For Exceptional Service at Philly International

PHILADELPHIA — Acknowledging the importance of providing outstanding service to customers, Philadelphia International Airport (PHL) and the Philadelphia Convention & Visitors Bureau on September 18th presented Five Star Awards to five employees who each took extraordinary steps to help others in a variety of situations at the Airport.

The workers received the well-deserved recognition in a ceremony in the Airport's International Arrivals Hall. This was the sixth consecutive year the Five Star Awards were presented to employees for their exceptional customer service efforts.

"These employees are each being recognized for demonstrating extraordinary people-centered behavior whether it was in responding compassionately to a person in distress or in carrying out their daily job duties," said Airport CEO Mark Gale. "They are an inspiration to their colleagues in the positive examples they set for excellence in serving our customers."

"Customer service is important in any business, but it takes on even greater significance at a major airport where the daily interaction with a very large clientele presents a variety of challenges as well as opportunities to make a positive impression on the Airport and the City," noted Gale. "The Five Star Awards emphasize the importance of being attentive to our customers' experiences. These employees are the perfect examples of what it means to be aware of what a customer needs and doing something to help them."

Youssouf Berthe, Wheelchair Agent for PrimeFlight was a recipient of the 2012 Five Star Awards for outstanding customer service.

Youssouf Berthe, Wheelchair Agent

As a Prime Flight Aviation Services employee, Youssouf assists passengers with wheelchair service in Terminal A-East. Since Youssouf joined the Prime Flight team in September 2008, the company has received numerous calls and letters commending Youssouf for excellence in his service to passengers and superior work ethic. Youssouf has received accolades from travelers for his care and skill in assisting those with disabilities, for going above and beyond the realm of good customer service, and empathy and compassion in assisting passengers in distress. Youssouf has handled many challenging situations with professionalism, excellence and grace. He has investigated, PHL purchased, carried, called, pulled, ran, forwarded, and even held hands with passengers unable to contain their excitement or sadness who needed some human touch.

Prime Flight believes that Youssouf's "service with pride" attitude makes the airport a better place and leaves travelers and visitors with a positive impression of the airport and the city.

EWR Aircraft Cleaners Reunite Passenger with Laptop and iPad

PrimeFlight EWR aircraft cleaners made a distraught passenger very happy when they turned in the items he left on the plane after his flight, reuniting him with his Macbook Air laptop and iPad.

The distraught passenger — author, speaker and PR guru Peter Shankman — couldn't have been more impressed by the above-and-beyond customer service delivered by the airline during his time of need. He wrote an entire blog post about it! You can read the article here.

Thanks to the PrimeFlight EWR team for their dedicated service and integrity!

Hot Off the Presses: PrimeFlight's Ground Services Cover Story in Ground Support Worldwide

PrimeFlight's data-driven ground support services are the cover story in the latest issue of Ground Support Worldwide magazine.

Mark Marudas and Steve Leonard talk about how our proprietary automated centralized dispatch system, SynTrack, and our exterior aircraft cleaning process, X-Wash, enhance the passenger experience and add value for our customers.


A management information system puts employees where they need to be when they need to be there.

"To support our customer's customer service needs is our basic core philosophy," says Mark Marudas, executive vice president of operations and business development. "To accomplish that task, we put a lot of emphasis on ensuring that we develop exceptional people and have a system in place that supports our various services that can be standardized through a large network to enhance passenger experience and add value to an airlines's brand."

Buried in that long quote is the phrase "have a system" that's one key to the company's focus on brand management.

Continue reading the full article... (page 12)





For questions or more information about our ground handling services, automated dispatch or X-Wash, contact us.