Archive for May, 2013

Two PrimeFlight Employees Receive Service Professional Awards

Wednesday, May 29th, 2013

Two PrimeFlight employees, Ray A. and Ken W., were recently awarded MSP Service Professional Awards by the MSP Customer Service Action Council for their outstanding commitment to customer service.

Read the customer compliments below:

“I keep Ray’s phone number and always call him when I come through town to attend to my father’s wheelchair. Ray is always punctual and NEVER late and from my experience always has a good attitude. I have 4 million miles on American Airlines and haven’t seen anyone as punctual as Ray over the years.”

- Don R.

Ray

Ray A. receives an MSP Service Professional Award from the MSP Customer Service Action Council

“We are on our way to St. Martin and the AA skycap [Ken] for our luggage and boarding passes was a pure delight. Customer service at its very best. Hang on to him!”

- Ellie L.

Ken

Ken W. receives an MSP Service Professional Award from the MSP Customer Service Action Council

Our thanks to Ray and Ken for a job well done!

Luis Lastra Joins PrimeFlight as General Manager at SJU

Thursday, May 9th, 2013
Luis Lastra, New GM at SJU

Luis Lastra joins PrimeFlight as general manager at SJU

PrimeFlight is pleased to announce Luis Lastra as the new General Manager at Luis Munoz Marin International Airport (SJU) in San Juan, Puerto Rico.

Luis is a 25-year veteran of American Airlines, recently retiring as the International Director of the San Juan hub, U.S. Virgin Islands and British Virgin Islands for American Eagle.

Beyond his vast experience in airport operations, Luis holds a Bachelor of Science Degree in Finance. He is bilingual in Spanish and English. Having spent the majority of his career in San Juan, Luis is well connected at SJU.

Luis is a proud father of an 11-year-old daughter, Amanda. Both reside in San Juan, Puerto Rico.

We are excited to have Luis join the PrimeFlight team!