Archive for December, 2014

Working With A Partner [Testimonial]

Monday, December 15th, 2014

From the desk of President and CEO of Southwest Airlines, Gary C. Kelly, comes a testimonial from a SWA passenger at Minneapolis St. Paul International Airport (MSP), where PrimeFlight proudly partners with SWA.

We work alongside SWA to represent their brand with integrity and pride as we serve passengers in the airport everyday. One guest, Mary, had this to say:

“My nearly 94 year old mother, Ruth G., flew by herself from Midway to MSP last Wednesday and I have a huge Thank You to the Southwest staff at both airports for taking such great care of her. From the time the limo driver handed her off to Southwest in Chicago, your staff respectfully and efficiently made sure she was comfortable, wheeled to the bathroom, got her boarding pass, checked her luggage, etc – and then moved her with a gate change due to weather.

“Then she was assisted onto the plane for a good flight. I got an escort pass and met her at MSP at the gate and we had a wonderful young woman … who assisted us in picking up luggage, going to the bathroom and wheeling her directly to the car. We have flown together last year on Southwest and had the same experience, so she felt up to trying it alone – and now is totally confident about her return flight to IL in January. Thanks Southwest for all that you do in offering such great customer service. That’s why we only try to fly with you!”

We are proud to work closely with one of our partners to create this kind of satisfactory experience. Thanks for all the kind words Mary, and we hope to serve you again soon!