“I just wanted to let you know that you have some awesome people that work for you at Albuquerque Sunport. We had a mess of a flight and we opted to volunteer to take a different flight. The ladies were professional and were trying their hardest to get things under control. There was a woman heckling them the whole time they were trying to maintain composure. Big applause to them for keeping their cool and getting the flight on its way.”
We received this message from a guest of one of our partners. Travel can be stressful. There are a lot of moving parts and the logistics can be difficult to juggle, especially when there are so many uncontrollable variables for both airlines and passengers.
Fortunately, we aim to hire people who know that when the job gets a little rough and emotions run high, people are the best solution is often just to remain calm and keep composure. It can help diffuse tense situations and help guests ultimately reach their destinations quicker and safer.
We are proud to hear stories like this from our talented employees who work hard everyday to serve guests across the nation, especially during challenging days like this one.