Archive for February, 2016

PrimeFlight Employee Saves Passenger with CPR

Thursday, February 11th, 2016

Michelle Isaacs, PrimeFlight employee at Hartsfield–Jackson Atlanta International Airport (ATL), provided CPR to a passenger who collapsed and stopped breathing.

According to one medical account, her quick response and proper technique likely saved the passenger’s life.

For her heroic act, she was surprised by the ATL airport authority with an award and mini-ceremony to honor her. The celebration began in front of the American Airlines Ticket Counter suddenly, when about 7 airport managers, carrying balloons, came around a corner clapping loudly and whistling to get everyone’s attention. The airport authority did an outstanding job recognizing Michelle for her service.

After reading a proclamation naming her the coveted ATL Employee of the Month, they presented her with three gift cards, a month of free parking right next to her terminal, and a permanent placement on the wall of fame at ATL.

She also received a PrimePlayer award for her hard work. We are proud of Michelle, and very thankful for her proper training and quick decision making in this scenario, so that a passenger experiencing an emergency could stay safe and healthy. Thank you, Michelle!

SJU PrimeFlight Employees Receive Award for Response During Power Outage

Wednesday, February 10th, 2016

Congratulations to Angel Rojas, Brian Cambre, Indhira Rios, Iris Marrero, Nancy ONeill and Nestor Ledoux, our latest PrimePlayer award recipients!

We recently received words of praise from one of our airline partners at Luis Muñoz Marín International Airport (SJU) in San Juan, detailing the response our team provided during a power outage at the airport.

Our partner shared, “I would like to thank you and your team for the excellent performance displayed during today’s system outage. Not only was there a quick response from your team, but your leaders were quick to assist and even [went] above and beyond to help us accommodate our queues. Due to this excellent service I must say that our customer demeanor remained neutral and no complaints were received.”

We proudly extend our sincerest thanks to each of these employees. Congratulations again, and thank you for being excellent ambassadors of our partners!