Archive for the ‘Airline Support’ Category

DEN PrimeFlight in the News

Thursday, August 31st, 2017

Have you ever wondered, “What happens at an airport overnight?” Harriet Baskas with USA Today got a unique peak at Denver International Airport. PrimeFlight’s Operations Director at DEN, Jia Spain, goes over a few of our best practices when it comes to aircraft cleaning. Click the link below to read the article and get a behind the scenes look.


Behind the scenes: What happens at an airport overnight?

Technology Update – Tablets in Airport Wheelchair Services

Thursday, October 2nd, 2014

tablet-technology-for-wheelchairsAs airline technology continues to evolve, it’s not uncommon to see passengers organizing travel plans from their phones or tablets. It is increasingly easy for passengers to book flights and make changes online — a vast improvement to traveling most of us are well aware of.

Wheelchair services to and from flights are also integrating technology in new ways to provide a more efficient experience during travel for individuals who require a wheelchair.

Specifically, hands-free tablets positioned on wheelchairs can bring more options for wheelchair attendants, which allows them to provide better guest services. Recent improvements include:

  • Smart organization– A web-based and password protected app allows wheelchair services to quickly check a guest’s travel plans and safely escort them from one flight to the next.
  • Ease of access – Mounted tablets with a safety-driven focus provide better opportunities to stay organized, anticipate any flight changes and continue to assist passengers.
  • Better service – These tablets can be used by management to track quality and continue to refine effective, no-miss service for guests’ travel experiences.

At PrimeFlight, we enjoy serving guests with new technology opportunities to make travel easier. Our passengers are excited to be able to easily locate their wheelchair when they see their name on a mounted tablet, and they enjoy the quicker travel times and real-time flight updates.

With continued announcements of new wearable technology and mobile solutions, we look forward to navigating through the next wave of technology to enrich wheelchair services even further.

Our Commitment to Quality

Tuesday, March 12th, 2013

In our continuous effort to reduce service issues, bring value to our customers, and drive constant improvement, PrimeFlight operates with a clearly defined Quality Development Process.

Our Quality Development Process

Quality Development Process

  • Clearly define customer needs with a quality measure that exceeds industry standard.
  • Establish preventive actions and controls to avoid service issues.
  • Promote a collective commitment to quality within the organization by building a quality-driven culture.
  • Provide continuous review of ongoing service requirements and measurements to identify opportunities for service quality enhancement and ensure service standards are adhered to across the system.

PrimeFlight utilizes a variety of metrics to evaluate customer satisfaction and measure our performance standards. We develop specific performance standards in accordance with your specific airline’s service standards.

To receive customer feedback, we conduct the following:

  • Weekly Phone Calls
  • Monthly Email
  • Monthly Site Visits
  • Quality Assurance (QA) Audits
  • Client Carrier Audits
  • Internal Audit Programs
  • Quarterly Electronic Customer Surveys

Contact us to learn more about how our quality controls can reduce service issues at your airline.