Archive for November, 2011

Safety Programs for Airline Services Risk Mitigation

Friday, November 11th, 2011

It’s no secret that every airline needs a strong safety training program for successful risk mitigation and accident prevention. But training in the airline services industry has always been a challenge, particularly due to evolving technology and regulatory requirements. Airlines face frequent compliance challenges, including fulfilling initiatives set forth by the FAA, IOSA and similar governing bodies.

Most airline service providers today are struggling to streamline training programs and monitor their effectiveness, essential to reducing the risk of mishaps and associated costs that could otherwise be substantial. Mercer Management Consulting analyzed aviation hazard risks from 1991-2001. The failures of risk mitigation resulted in the loss of $46 billion in shareholder value for the airlines in the 10 year period. Creating an effective safety training program is a critical step toward lowering the accompanying costs while meeting the increasing regulatory requirements.

safety training program

PrimeFlight Aviation Services has developed a cohesive safety, quality and compliance training program for the airline services industry. Each of our agents must undergo all applicable training segments before beginning a career in airline services.  Recurrent training is required each year to refresh knowledge and implement any changes such as evacuation plans or other safety updates.  At its core, PrimeFlight’s safety training program makes employees aware of the potential hazards in their work environment, making them less vulnerable to injury.

PrimeFlight’s integrated safety training program has successfully reduced liability claims year over year since program inception. This allows for new levels of airline services efficiency, regulatory compliance, reduced costs and optimal risk management.

Learn more about our Airline Services Safety Program.

Cleaner Aircraft Cabins Ensure Passenger Retention

Friday, November 4th, 2011

Cabin Clean photo

As airfares and fees increase and direct flight options decrease, passengers will seek out the carrier that will provide the best travel experience for their money.  In a recent survey conducted by the Wharton School of the University of Pennsylvania, the majority of passengers book solely on price, making it more challenging in today’s economic environment to create demand for a brand experience over price loyalty.

But ‘more challenging’ doesn’t mean impossible. The 2010 J.D. Power and Associates’ annual North America Airline Satisfaction Study indicates that it’s more important than ever for carriers to remember that building a foundation of brand loyal passengers means creating a travel experience that supports an emotional attachment to their brand. If airlines are successful creating that attachment, customers can be more willing to pay a little more for their flights or become more flexible in their departure and arrival choices.

One of the largest brand representatives for any airline is the aircraft itself. Having a clean, tidy aircraft interior can increase customer recall and dramatically affect future passenger choice in air carrier. As a leading provider of cabin appearance services, PrimeFlight is keenly aware of how influential a clean cabin can be on a passengers perception of the airline’s brand. According to Mike Dillow, Aircraft and Facility Appearance Manager with PrimeFlight, “passengers are particularly sensitive to dirty lavatories, untidy seat pockets, and unclean windows and tray tables – the most critical areas passengers notice. If you don’t have those areas sparkling, you are starting at a deficit relative to brand perceptions.”