Archive for March, 2013

Our Commitment to Quality

Tuesday, March 12th, 2013

In our continuous effort to reduce service issues, bring value to our customers, and drive constant improvement, PrimeFlight operates with a clearly defined Quality Development Process.

Our Quality Development Process

Quality Development Process

  • Clearly define customer needs with a quality measure that exceeds industry standard.
  • Establish preventive actions and controls to avoid service issues.
  • Promote a collective commitment to quality within the organization by building a quality-driven culture.
  • Provide continuous review of ongoing service requirements and measurements to identify opportunities for service quality enhancement and ensure service standards are adhered to across the system.

PrimeFlight utilizes a variety of metrics to evaluate customer satisfaction and measure our performance standards. We develop specific performance standards in accordance with your specific airline’s service standards.

To receive customer feedback, we conduct the following:

  • Weekly Phone Calls
  • Monthly Email
  • Monthly Site Visits
  • Quality Assurance (QA) Audits
  • Client Carrier Audits
  • Internal Audit Programs
  • Quarterly Electronic Customer Surveys

Contact us to learn more about how our quality controls can reduce service issues at your airline.