Archive for November, 2013

4 PrimeFlight Employees Praised

Friday, November 15th, 2013

Four PrimeFlight employees were recently commended by passengers and staff. Thank you for a job well done!

“I flew into Omaha and Sharon was my attendant, she was excellent! She was very kind and was a big help. I am so appreciative. She’s a keeper!! Thanks so much!”

Darlene C.

“I just wanted to let you know that when I left Omaha, NE I was greeted by one of the nicest PrimeFlight employees named Sharon Presley. I believe this world needs more people in it like Sharon; she was so kind and generous to me and my mother. I will be sure and request her when I fly back into Omaha. Thank you for making my traveling experience that much better.

Alice W.

“I wanted to take this opportunity to commend you on one of your employees here at PHL; her name is Michelle Drayton. She is so personable and always in a positive mood. Her interaction with me and others is a shining example of good customer service. Some people keep saying the art of customer service no longer exists and sometimes I feel that way until I see Ms. Drayton in action. I work here at PHL and every morning when I approach the D/E checkpoint, I’m always greeted with a big warm smile and kind words.

I know I’m only sharing my experience but there’s no way that others don’t feel the positive impact she has as well. On many occasions, I observe her interacting with other passengers and employees in the same warm manner. She seems to always go out of her way to assist passengers; answering questions and pointing them in the right direction. I just wanted to give recognition where it is due.

I can guarantee that this is the kind of professionalism she exhibits day in and day out. Thank you for having such a wonderful person on your team. She is making a difference.”

Marcella M., Construction Assistant
Philadelphia International Airport

“This letter is to commend one of your employees, Mahir Ali, for exemplary service!

We arrived on a SWA flight last night from Orlando an inadvertently my young daughter left waterproof swimming container filled with money and a reward card for Disney Quest at the carousel while we were picking up our luggage.

On our way home to Dublin, we received a call from Mr. Ali saying that he had found the container and asked if we were able to come back to retrieve it.

Since our flight was an hour and a half late already and it was a school night, we could not turn around at the time. My husband made arrangements with Mr. Ali to pick it up the following evening after work.

True to his word, he returned the container and all of the money to my husband. We were very pleasantly reassured that today, amongst people that just would have taken the money and run, Mr. Ali believed in honesty and in doing the right thing. It was very thoughtful of him to go out of his way to do that for my daughter (and for us!).

Please give him our best regards and know that you have an honest, caring man working for you.

Jim and Elizabeth (and Jaime) M.
Dublin, OH

“I’m a flight attendant for American Airlines. I have been working as a flight attendant for 29 years. I recently worked flights through LGA. I’m so impressed with one of your employees, Richard Melendez, that I had to write. He is so kind, helpful and sincerely enthusiastic about his job. He assisted me during the boarding process during two recent flights. Please forward my “Thank You” for a VERY nice job. Mr. Melendez is a valuable employee to PrimeFlight.”

Rachelle B.