Archive for February, 2017

February 2017- Prime Player Awards

Wednesday, February 15th, 2017

Distinguishing employees for their “Whatever it Takes” attitude.
Accolades from passengers and partner airlines have been pouring in this month, and PrimeFlight couldn’t be more proud of our employees! The Prime Player Award goes to individuals who were recognized by peers, supervisors, passengers and/or customers on a job well done. Below, PrimeFlight is pleased to announce the Prime Player Award Winners for February 2017:

Luis Muñoz Marín International Airport (SJU) Prime Players

The entire team at SJU, especially Yailyn Nieve, Juan Nieves, Luis Zamora and Gabriela Davila, has impressed us all here at PrimeFlight with their commitment to delivering first-rate customer service.

Philadelphia International Airport (PHL) Prime Players

PHL always shows great pride in their customer service, as well. Rebecca Holmes is a shining example of that. PrimeFlight gives special thanks to Troy Stitt for making a lasting impression on a passenger needing wheelchair assistance. In her words, “He made it a lot easier for my travels and I will never forget his kindness!” At PrimeFlight, we know that employees like Mr. Stitt and Ms. Holmes are true assets to our company.

LaGuardia Airport (LGA) Prime Players

An American Airlines employee at LGA wrote to PrimeFlight commending William Hudson and Juan Liriano for helping her “go above and beyond to help make everything possible for a lady travelling to DFW.” The American Airline employee described the situation saying the group had only 35 minutes to reschedule the customer, assure her bags were checked correctly and ensure that she arrived on time at the gate for her new flight. She explained that our employees stepped up to the challenge! Mr. Liriano made sure the woman’s bags were in order, while Mr. Hudson took the lady and her infant through all the TSA checkpoints and over to her gate. PrimeFlight applauds our employees’ professional attitudes toward the passenger and the partner staff.

In another situation at LGA, through the quick response from PrimeFlight supervisor, Angelica Carmilema, and the coordination of Juan Adames for a shuttle bus, PrimeFlight was able to successfully connect 14 customers that were running behind for an outbound Envoy flight because of a late inbound. It is Ms. Carmilema’s and Mr. Adames’ quick thinking that made this task successful, and the Customer Service Manager at Terminal C, could not have been more thankful for your help in the matter. We are honored that Ms. Carmilema and Mr. Adames have represented the PrimeFlight family so well in what could have been a stressful situation for all.

The PrimeFlight employees and their teams that were recognized this month have made exceedingly proud. Thank you all for guaranteeing a lasting customer service experience to our passengers and the customers we partner with.